What is iPayroll updating?
iPayroll is upgrading their ‘Paymaster User’ to an ‘API User’. This means all iPayroll customers who are connected to Liverem will need to re-authorise and re-connect their API integration on Friday 24th January 2025, once the update is released.
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​Will iPayroll contact me?
Yes, iPayroll's Helpdesk are currently contacting customers to set up this ‘API User’ prior to next week’s release.

What If I am still unable to re-connect after the upgrade?
The team at iPayroll is on hand to assist and are available on [email protected].

Will we lose our current mapping in LiveRem?
No, your mapping will remain as is. You just need to re-connect your API integration. If you have any issues please let us know.

How do I re-connect to LiveRem?
Re-establishing your LiveRem integrating is straightforward. Access our iPayroll Integration Steps.
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​How do I contact LiveRem support?
We are here to assist you with any questions or issues you may encounter on [email protected]. Our dedicated How to Contact LiveRem support contains additional contact channels.