1. What infrastructure does LiveRem use for its services? LiveRem leverages the robust security and privacy standards of Google Cloud Platform (GCP) by exclusively using its Platform as a Service (PaaS) offerings. This strategic setup ensures that your data is in safe hands.

2. How does LiveRem manage access to production data? At LiveRem, access to production data is rigorously restricted to a select group of employees. This stringent control, governed by comprehensive company policies, is a testament to our commitment to your data security and system integrity.

3. What is the role of leadership in managing security and privacy? At LiveRem, our leadership team takes an active role in defining and overseeing our security and privacy policies and procedures. Their direct involvement in incident response planning and customer communication underscores our commitment to your data security. Our incident response process includes notifying all affected customers.

4. How often is LiveRem's security system tested? We are proud to be ISO 27001 certified, demonstrating our commitment to maintaining the highest standards of information security. Under this certification, we are externally tested as part of continuous monitoring to ensure our information security processes are robust and aligned with industry best practices. High-level reports from these tests are available to customers upon request.

5. How is data protected during transmission and storage at LiveRem? All data within our systems is encrypted during transit and at rest, aligning with industry best practices to safeguard your information from unauthorised access.

6. What redundancy measures are in place at LiveRem? Due to our use of GCP’s PaaS, our platform inherently includes a high degree of redundancy. We have comprehensive recovery and incident plans in place, though recovery times may depend on GCP's infrastructure.

7. Can you describe LiveRem's software development process? Our software development follows industry-standard practices, which include separating production environments from test environments, conducting thorough code reviews, and regularly updating software components.

8. What security measures are in place for LiveRem staff? All LiveRem staff undergo background checks as part of our hiring process. Additionally, any staff members exiting the company are promptly offboarded from all systems to maintain security integrity.

9. What measures are in place for software and system access at LiveRem? Wherever possible, all software used by our staff is secured with two-factor authentication (2FA), especially for those with access to production environments.
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10. Are you ISO27001 certified?

Yes, LiveRem is ISO27001 certified by Intercert. Copies of the certification are available upon request.