Protect your account with an extra step. This article covers how to turn on 2FA for your own account, how organization admins can require it for everyone, and what to expect if 2FA hasn't been set up yet.
You can set up 2-Factor Authentication (2FA) for your account under Multi-Factor Authentication in the Settings page
Click the Add Authenticator App 2FA button.
A popup will appear asking you to enter your password.
After confirming your password, you’ll be taken to the Set Up Multi-Factor Authentication popup.
Scan the QR code using your mobile device or enter the Setup Key in your Authentication app.
Enter the 6-digit code from your authentication app and click Verify button to complete the setup.
After setting up 2-Factor Authentication (2FA), you’ll receive a confirmation email in your inbox.
This email confirms that your 2FA has been successfully added.
The email also includes a link you can click to easily remove 2FA if needed
Removing 2 Factor Authentication
After setting up 2-Factor Authentication (2FA), you can remove it anytime.
Go to Settings and open the Multi-Factor Authentication section.
Click the Remove button to turn off 2FA.
Require 2FA for your organization (Admins)
Admins can require every account in the organization to turn on 2FA.
Go to Settings > Organization Details.
Turn on Required Two-Factor Authentication for all organization accounts (off by default).
Turning this on also turns on 2FA for your own admin account, if it wasn't already on.
Everyone in the organization who doesn't have 2FA set up gets an email titled "Your organization requires two-factor authentication," with a link to go to Settings and set it up.
Accounts that already have 2FA enabled don't receive this email.
If your organization requires 2FA and you haven't set it up
First 7 days (grace period):
You'll see a reminder pop-up right after you log in. You can close it and keep using LiveRem as normal, but it will pop up again the next time you log in, until you set up 2FA.
After 7 days:
The reminder is shown on every screen except Settings, and it can't be closed.
Your only options are Go to Settings (to set up 2FA) or Logout. This stays in place until 2FA is set up on your account.
Please Note:
Adding or removing 2FA is a sensitive action and requires recent authentication.
If prompted, log in again to verify your identity before completing the request.
You may see a message asking you to log in again before retry this request