Understanding User Roles in LiveRem

LiveRem is a flexible platform designed to support a wide range of salary benchmarking and HR workflows. To ensure secure and efficient use of the system, access is managed through nine user roles: Admin, Admin Only, Billing, HR Manager, Integration Support, View Only, Search Only, Mapping Only, and Limited Access.

Understanding these roles will help you assign the right level of access to each user and keep your organisation running smoothly.
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Who they are: Admins are the super users of LiveRem and have the highest level of access. They are responsible for managing and configuring the platform.

What they can do: Full access to every area — dashboard, market data, people data (view and edit), integrations, job/role mapping, salary bands, the Role Atlas, community, billing, and all organisation settings. Admins also manage other users.
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Who they are: IT or systems administrators who set your organisation up and keep it running — inviting users, configuring Single Sign-On and maintaining organisation details — but who should never see salary, employee or market data.

What they can do: Invite users, change their roles and remove them (Settings → Users & Access); configure and test Single Sign-On and manage verified domains (Settings → SSO, where your organisation is on the SSO plan); view and edit organisation details and sub-organisations (Settings → Organisation); read the Audit Log; and manage their own profile, password and two-factor authentication. After signing in, Admin Only users land on Users & Access.

What they cannot do: Admin Only users have no access to the dashboard, market data, people data, mapping, integrations, salary bands, the Role Atlas, communities, the roadmap or billing. They cannot open the Limited Access tab (it lists employees by name and department) and cannot upload data files.

Good to know: Admin Only does not include integrations. If someone in your IT team also looks after your HR or payroll connection, give that person the Integration Support role instead.
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Who they are: Finance or procurement users who need to manage the subscription and see invoices, and nothing else.

What they can do: View and manage the subscription, plan and invoices (Settings → Billing → Manage Subscription), including choosing or changing a plan; view organisation details (Settings → Organisation); and manage their own profile, password and two-factor authentication. After signing in, Billing users land on the Billing tab.

What they cannot do: Billing users have no access to any data — dashboard, market data, people data, mapping, integrations, salary bands, the Role Atlas, communities or the roadmap — and cannot open Users & Access, SSO, the Audit Log or the Limited Access tab. They can view organisation details but cannot edit them.
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Who they are: HR users who work day to day with internal people data and benchmarking.

What they can do: View and edit people data, view market data and the dashboard, map jobs and roles, edit salary bands and the Role Atlas, and view the community and roadmap. HR Managers can view organisation settings but cannot edit them, and have no integration or billing access.
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Who they are: Users who connect and maintain the flow of data between LiveRem and external systems.

What they can do: Manage integrations and view organisation settings. This is a focused, technical role — it does not include market data, people data, or mapping.
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Who they are: Users who need visibility across the platform but should not change anything.

What they can do: View the dashboard, market data, people data, salary bands, the Role Atlas, the community, and organisation settings. No editing of any kind.
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Who they are: Users who only need to look up benchmarking data.

What they can do: Search and view market data, and view the community. No access to people data, settings, or mapping.
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Who they are: Users responsible for mapping an organisation's jobs and roles to LiveRem's levels.

What they can do: Manage integrations, map locations/jobs/roles, and view organisation settings. No access to market or people data.
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Who they are: Users who should only see a defined subset of employees.

What they can do: View market data, view people data, and view the community — but only for the departments and individual employees explicitly assigned to them by an Admin. See Manage User Access for how those assignments work.

Your organisation must always have at least one user with the Admin or Admin Only role. LiveRem will not let you remove the last Admin or Admin Only user, or change their role to anything else, until another user holds one of those roles. Billing users do not count as administrators for this rule.

Role-based access control helps maintain security, improve efficiency, and clearly define responsibilities across your organisation. Assigning the correct roles ensures users have access to what they need. No more, no less.

For details on how to assign these roles, see Assigning User Roles.